Return and Exchange Policy

Exchange, store credit or refund

You have 30 days from the date of receipt to return an item. The product must be in its original condition, unworn, unwashed and unaltered, with the original packaging and all tags still attached. For hygiene reasons, we do not accept returns on stethoscopes. Clearance and final sale items are not eligible for return or exchange.

Your options

  • Exchange: choose another size, colour or item. If the new item costs more, you only pay the difference.
  • Store credit: the value of the returned item is added to your account and applies to your next purchase. Store credit is not redeemable for cash.
  • Refund: the amount is refunded to your original payment method, minus a $10 handling fee per order.

What it costs

In store By mail with Redo By mail without Redo
Exchange No fee No fee Return label at your expense
Store credit No fee No fee Return label at your expense
Refund $10 handling fee $10 handling fee $10 handling fee + return label at your expense

Original shipping fees are non-refundable.

In-store returns

Bring your item and proof of purchase to 6582 Saint-Hubert Street, Montreal.

Mail-in returns

Go to our online return portal.

  • You added Redo (Checkout+) to your order: a prepaid return label is provided at no cost.
  • You did not add Redo: the cost of the return label is charged when you submit your request.

Inspection and acceptance

All returned items are inspected upon receipt, before an exchange, store credit or refund is issued. We reserve the right to refuse any return that does not meet the conditions above.

If a return is refused, no exchange, store credit or refund will be issued. To recover a refused item, submit a written request to Uniforme Expert Inc. Reshipping costs are your responsibility, payable in advance by credit card.

How to start a return