Return and Exchange Policy

No refunds. Exchange or store credit only.

You have 30 days from the date of receipt to return an item to us. The product must be in its original condition, unworn, unwashed, and unaltered, with the original packaging and all tags still attached. For hygiene reasons, we do not accept returns on stethoscopes. Clearance items or items sold at final sale price are not eligible for return or exchange.

In-store returns

In-store returns and exchanges are free. Simply bring your item and proof of purchase to 6582 St-Hubert Street, Montreal.

Mail-in returns

You now have two ways to return an item by mail, depending on whether you added Redo (Checkout+) protection to your order.

You added Redo (Checkout+) to your order

Redo gives you access to a free, prepaid return label for any item in your order that is eligible for an exchange or store credit. Head to our online return portal to start your request.

Redo does not cover handling fees (see below) and does not apply to items excluded from our return policy, including stethoscopes and clearance or final sale items.

You did not add Redo to your order

You can still return an item to us by mail, but return shipping costs are your responsibility. We do not accept packages sent collect (postage due). Before sending your item, contact us at info@uniforme-expert.com to receive a return authorization number, to be included in the package along with a detailed note explaining the reason for the return.

Handling fees

A $10.00 handling fee applies to each returned item, whether the return is made in store, by mail with Redo, or by mail without Redo. Shipping and handling fees are non-refundable.

Inspection and acceptance of returns

All returned items are inspected upon receipt, before an exchange or store credit is issued. We reserve the right to refuse any return that does not meet the conditions above.

If the return is refused by Customer Service, the buyer must keep the product; no store credit or exchange will be issued. If the buyer sends the item back anyway after a refusal, it cannot be credited. To recover a product that was improperly returned, the buyer must submit a written request to Uniforme Expert Inc. Reshipping costs will then be the buyer's responsibility, payable in advance by credit card.

How to start a return

• In store: come directly to the shop with your item and proof of purchase.
• By mail with Redo: use our online return portal.
• By mail without Redo: email us at info@uniforme-expert.com to get your return authorization number.